Information you may provide
When you contact ObserX or submit a service request, you may provide information needed to understand the request and communicate with you.
- Name and business name
- Email address and phone number
- Service address
- Technical issue descriptions
- Files, screenshots, or images you choose to upload or share
- Device, network, camera, website, or system information voluntarily provided
Website information
The website host may create basic server logs, such as the requested page, browser or device information, approximate network address, and the time of a request. Basic website analytics may also be used if configured. ObserX does not use this notice to claim a specific analytics product is currently active.
Why information is collected
- Respond to questions and service requests
- Evaluate the reported technology issue
- Prepare, coordinate, and perform requested services
- Create estimates, service notes, and customer communications
- Improve website and service workflows
- Protect the website and investigate misuse
How information is handled
ObserX does not sell customer information. Technical information is used to evaluate and perform requested services, document major findings, and coordinate approved work. Information may need to be shared with a third-party provider when the customer authorizes that coordination or when the requested service depends on that provider.
Sensitive information
Do not submit passwords, payment-card numbers, private keys, security codes, or unnecessary sensitive personal information through ordinary website forms. When credentials are necessary, ObserX will identify an approved secure exchange method appropriate to the work.
Correction or deletion requests
You may ask ObserX to correct or delete information you submitted by emailing hello@obserx.com. Some information may need to be retained when it is part of an active service record, invoice, dispute, security review, or other legitimate business record. ObserX will explain when a request cannot be completed as submitted.
Contact
Privacy questions may be sent to hello@obserx.com. Please do not include passwords or unnecessary technical secrets in the message.